Elliott Roscoe's Services
DELIVERY/Drop-Off
We bring a delicious experience to you.
We can accommodate brunch, lunch, cocktail reception, and Dinner
SET UP and PICK UP
In some events you want to make everyone feel special but you won't need attendants or servers. In these instances, we deliver, and set up your menu on table(s)(including chaffers or other equipment). A team member will return to pickup everything within a 4 hour window.
FULL SERVICE
With full service we provide all of the above and attendants, servers, or onsite culinary team to make your guests feel appreciated.
EVENT PLANNING
We can assist with every detail of your event. Our goal is for you to arrive and enjoy the day as much as your friends, family, and guests. We can manage all or some of the responsibility on your event day.
PHOTOGRAPHY
We have partnerships with professional photographers to capture all those special moments and highlights
RENTALS
We can design the look, or bring your vision to life. We coordinate all the china, linens, flatware, stemware, equipment, for you.
Policies
ORDERING POLICY: We require a minimum of 48 hours’ notice. New order placed or changes to an order within 24 hours of delivery may incur a rush fee.
DELIVERY CHARGES
An 18% operation/admin fee applies to all orders. The operation/admin fee is an additional charge that is used to cover additional costs associated with each event. The operation/delivery fee covers the following cost: direct administrative order taking, employee scheduling, product ordering, tasting , delivery scheduling and tracking, event logistic, multiple trips to deliver and returning to pick up our equipment, high fuel cost, vehicle repair,, and credit card fees (if applicable). Liability insurance required to cover any damages or injuries caused by our staff or our equipment to any guests or property.
ORDER CHANGES AND CANCELLATIONS: a nonrefundable deposit is required to hold the date for your events. Final guest count confirmation for your event is required, 3 days prior to the event. If a cancellation occurs, we reserve the right to withhold a 25% administrative fee.
SALES TAX: The State of California requires sales tax to be applied to service charges, hot and carbonated drinks, hot food items, or events served by ERCE staff. Sales tax applies to all Labor related to the event, rentals, and operation/admin fee– Please refer to the board of equalization regulation 1603 for additional detail information. Tax-exempt organizations must provide documentation with the first order.
PRICES: Prices on our menus and website may be subject to change due to market price fluctuation, additional charges by your venue to caterer and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice.
DAMAGES AND LIABILITY: It is the client’s responsibility to ensure that the table for setup and any flammable items including our decor material are protected from the heat source of our chafers. If our staff is not hired to be present at the client’s event, the client will be responsible for unattended chafing dishes and all other Hannibal’s equipment. ERCE does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result. Missing or damaged equipment, decor, place settings, centerpieces, linens, serving utensils, salad bowls, and all other Elliott Roscoe’s property will be billed to the client at replacement cost. Candle wax on linen rental is consider damaged since they cannot be cleaned and will be bill at replacement cost.
FOOD LEFTOVER POLICY: It is our policy that any leftover food will be discarded after the event. We will leave or pack leftovers that are safe to consume, such as leftover cookies, brownies or canned beverages if the client requests beforehand. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. Under no circumstances can leftover food be given to guests. The client will assume full responsibility for any liability as a result of consuming leftover food after the event.